Support — Real humans, real answers, no runaround
If something's broken or confusing, we want to know. You'll hear back from a real person — usually Dario, the founder — not a bot, not a script.
Hi — I'm Dario. I built BudgetBits and I personally read every support email. If something's broken, confusing, or just feels off, tell me. You'll hear back from me, not a bot, not a script. — Dario, Founder
support@budgetbits.io(Yes, that goes to a real person. No autoresponders. No tracking pixels.)
Free plan: within 48 hours, Monday–Friday (Lisbon time).
Any paid subscription: within 24 hours, Monday–Friday (Lisbon time). Most replies are same-day.
If you're paying for BudgetBits — at any tier — you get the same level of support. Full attention, real human, no scripts. The difference between Pro Monthly, Pro Yearly, and Founding Member is what's in the product, not how we treat you.
Video Library
Short walkthroughs answering the questions we hear most often from the community.
Envelope budgeting explained
Why envelopes + percent-based rules beat categories + wishes — and how to set yours up in BudgetBits.
Bulk-import a month of spending with AI
The companion video to the knowledge-base article — watch the workflow end-to-end.
Tracking crypto holdings
Add BTC, ETH, and other holdings; take snapshots; see your portfolio alongside fiat budgets on one dashboard.
Exporting your data
No data prison. Export everything to CSV, JSON, or printable PDF — leave any time, take everything with you.
Knowledge Base
← Back to DashboardMost questions are answered here. If yours isn't, scroll down to email Dario.
Discord is for community Q&A. For account-specific or private issues, email support@budgetbits.io instead.
Send a message
Or email support@budgetbits.io directly.
What support looks like here
Always
- ✓ A real human reply. Within 24 hours for paid, 48 for free. Mon–Fri.
- ✓ Plaintext email on this page. No hidden contact path.
- ✓ One-click cancellation from Settings. No retention specialist, no exit survey wall.
- ✓ Signed replies from a real person — usually Dario.
- ✓ Full data export and deletion on request, no questions asked.
Never
- ✕ AI chatbots that train on your messages.
- ✕ Tracking pixels in support emails.
- ✕ Hidden cancel buttons or guilt-funnel exit flows.
- ✕ Scripted brush-offs ("just enter transactions manually").
- ✕ Outsourced offshore tier-1 support.
Need to cancel?
Cancel anytime from your Settings page — click Manage Billing to open the Stripe portal, then cancel there. No phone call, no retention specialist, no exit survey.
Go to Settings